FAQ

Answers to some of the most frequent questions we are asked.

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Frequently Asked Questions

Can I be registered with more than one vet?

Yes, absolutely! Many people are registered with more than one vet. What’s important is openness. It’s crucial that all involved vets share the relevant information about your pet: medications that have been prescribed, blood tests that have been done and any other important findings. This way we can ensure that nothing important is missed.

Will my primary vet mind if I see you?

We have really good relationships with the surrounding vet clinics, and we stay in close contact with them. Very often the clinics refer their clients to us, when they feel that a home visit would be in the pet’s best interest.

Will my pet insurance pay for your service?

Most of the time: Yes! It may depend on the level of insurance that you have taken out, though it’s always worth to check with them first. You may need to pay an excess (depending on your policy). 

I live outside you catchment area – What now?

If you live a short distance outside of the area we cover – get in touch! We may still be able to come to you. There may be an additional fee for extra mileage and time spent travelling. If you live further away and are interested in our holistic services – get in touch! If you’re willing to travel, you can come to us. We don’t have any practice premises, but we can arrange for a suitable place where we can meet. Alternatively, we may be able to put you in touch with a holistic vet closer to you.

Do you have a clinic?

No. This is purely a home visit service. The vast majority of health issues can be dealt with at home, but it’s essential that you remain registered with your primary veterinary clinic. We always stay in close contact with them and send our clinical notes back to them, so that they have all your pet’s health information to hand, in case you need to be seen in their clinic.
 
We have access to a treatment room at Dragonfly Products in Slaithwaite, where we see some patients for holistic treatments. Please contact us if you are interested in this.

What happens in an emergency?

It’s crucial that you are registered with a vet clinic as well as with us. We are more than happy for you to contact us, but in an emergency, a vet clinic is usually the better place to go. Make sure you know your vet clinic’s phone number and their Out Of Hours arrangements. You can also contact Medivet – Ian McConnell Vets in Mossley on 01457 837 900 if you have an emergency Out Of Hours.

Do you do blood tests?

Absolutely. We’ll need your help to steady your dog or cat, but don’t worry, we’ll show you what to do. In most cases this works really well. For very fractious pets we can come together with our nurse Rachel (if you think we’ll need her help, please let me know before the appointment, so that we can make arrangements for us both to come out together).

What happens if my pet needs surgery?

If we diagnose a condition that requires surgery, you will need to contact your vet clinic to make an appointment. We will forward all clinical notes to your vet clinic. This should be a very straight forward process and we’ll be on hand should there be any queries. Depending on the individual case, post op care may take place in your vet clinic or at home. If your pet needs specialist investigations or surgery, we may be able to refer you straight to a referral clinic.

Do you prescribe medication?

Yes. We carry a range of medications with us, ready to be prescribed on your visit. For anything that we don’t carry with us, we’ll order it in and post or bring it out to you, or we can write you a prescription if you prefer.

My dog bites – Can you still see him?

Yes. Many dogs that get aggressive in a vet clinic (or anywhere else where they feel anxious) are totally fine at home and allow the exam and any treatment just fine. In some dogs the exam will be a lot less hands on, but we can gain a lot of information by simply observing. Occasionally it’s safer for all involved if the dog is muzzled. Very rarely dogs are so anxious, that they can only be examined under sedation in a clinic, but it usually makes sense to have a first check up at home, to establish whether that’s needed or not.

Why Choose Pets Relaxed?

We'll help you to look after your companion in a relaxed and natural way.

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Stress Free

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Natural & Conventional Treatments

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Over 20 Years Experience

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Fully Qualified & Insured Vets

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Flexible Appointments

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Saddleworth Based

Having the vet come to you is easy.

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Call or email

Call us on 01457 337688 and we'll arrange a suitable time for an appointment.

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We'll visit your home

We'll come directly to you for your appointment and provide any assessments or treatments.

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Aftercare
We'll arrange any follow up appointments as needed, and will keep your vet clinic informed.

Testimonials

We are so thankful to have found Pets Relaxed and we do feel part of your family.
Its so good to have peace of mind knowing that you have vets to take good care of your animals in the comfort of your own home.  It is also reassuring for me now that I am a carer for my partner and that you are aware of our home situation and try to accommodate us accordingly.
Bree is a character and has a red mark by her name at Medivet not because she is a red tabby.  When Thorsten first came I couldn’t believe the difference in the cats, Bree didn’t run away just looked at Thorsten adoringly and Finbar rolled over and purred. Bree now a bit warier as now seeing Thorsten usually means an injection but even so she doesn’t get as stressed as she used to having to travel to the vets, neither do I!
Again thank you and keep up the good work.  Also a thank you to your reception staff who provide such an efficient service through the pets app and are always friendly and helpful over the phone.
Would just like to say if anyone has a dog with arthritis to try laser therapy.
Shadow my Labrador cross who is suffering from arthritis has had 3 treatments and has improved since starting the treatment.
Shadow is a lot more relaxed and doesn’t seem to be in any pain the same it’s definitely improved her life would definitely recommend.

Katja's treatment of my 16 year old springer spaniels arthritis with acupuncture and subsequently electro-acupuncture has made a huge difference to her quality of life.

A huge thank you to Katja whose care and treatment I would highly recommend.

- Helen Peel

Thank you ever so much for the brilliant and prompt service by Katja yesterday;

it seems to have done the trick, and Dotty is now walking about perfectly normally!

Hi. I would just like to thank Thorsten and the staff at Pets Relaxed for making it as lovely as it could possibly be when we had to say goodbye to our lovely girl Paris.
Thorsten was so kind and gentle and made everything so much easier. Thank you.

I wanted to thank you as well for your customer care.

It has obviously been a difficult time with Tosca but you have been fantastic and caring every time I have spoken to you.

I just wanted to say thank you so much for coming to our aid with Lola on Monday, I honestly don’t know what we’d have done without you.

When I saw you coming up the path it was honestly like an angel had arrived. As soon as you came in poor Lola relaxed (and so did I).

You were marvellous and I wanted to say thank you from the bottom of my heart.

You are simply wonderful

Thank you so much for your kind, courteous help today with Rowdy, we very much appreciated the help and advice.
Dingo had her appointment with Thorsten yesterday and I just wanted to say how very impressed and grateful I am to have such a lovely person visit my cat.
He was so kind and gentle and the nicest vet I have ever seen.
Well done for suppling such a wonderful service for our beloved animal friends.
Brilliant service from Thorsten today, I was amazed at how chilled and relaxed the cats were as well as myself. 
Thank you so much.
Also thank you for all the compassion and care you have shown - You have made something so awful a little bit more bearable.
Please also thank Katja for coming to us and for making it as bearable and least stressful for Bernie.
Hi, this is just to thank you for the very calm and compassionate visit to my home to euthanise Lenny you made the experience as good as it could be and my lovely Lenny ended his life not scared and anxious in the vets thank you again so much and I don't hesitate to tell everyone what a wonderful service you provide.
Thanks again for everything.
Saying our final goodbye to Freddie was without doubt the hardest and most painful thing I’ve ever done but that he went so peacefully, and with such kindness and compassion, definitely makes it easier to bear.
And for that I will always be grateful.